Hacker Success Managers | HackerOne

Intro to Hacker Success Managers

Earlier this 12 months, we launched a blog that shared foundational modifications on our Neighborhood Group. One in all our objectives pointed towards the launch of our Hacker Success Group. We wish to stroll you thru the function that would be the foundational component of this crew – the Hacker Success Supervisor (HSM).

This function establishes a type of help for hackers seeking to develop previous a leaderboard. HSMs spend one-on-one time attending to know the aspirations of hackers and offering them with new alternatives. Their purpose is to see you advance additional in your profession, develop new pursuits within the discipline, and supply alternatives to share that progress.

Chad Chalker, Steve Hernandez

Each of our HSMs have backgrounds that illustrate a drive to assist others. Chad has labored in humanitarian operations, advocating for emergency wants and programming in east Africa and the Center East. Steve is a seasoned customer support and success skilled with 20+ years of expertise serving to purchasers obtain desired outcomes.

Chad and Steve have additionally supplied pathways for consumer success right here at HackerOne of their earlier Buyer Success Supervisor roles. Now, they are going to be utilizing this expertise to help hackers personally. However earlier than we go over who will get an HSM and the way an HSM does outreach, let’s share what they do.

HSM Type and Perform

Hacker Success Workflow

1:1 Private Relationship: HSMs will search to know your story, objectives, and preferences to create a extra custom-made expertise on our platform. On account of a private relationship, you’ll have a trusted associate and pal who can totally symbolize and perceive your distinctive hacking wants.

Inside Assist: HSMs will probably be one other level of advocacy for you. They’re your inside champion for all suggestions, successes, and concepts for enchancment. HSMs function on the understanding of equity, not bias. This implies they are going to use their expertise as a HackerOne worker to make equitable choices based mostly on inside information for his or her hackers.

Aim Setting & Expertise Growth: HSMs associate carefully with you to determine your objectives and any expertise you’re fascinated about buying. We’ll assist you accomplish your objectives via mutual accountability, a quarterly cadence (minimal), and connecting you with studying and progress alternatives.

Extra Alternatives: HSMs will assist align you to extra monetary alternatives similar to challenges, pentesting, ASM, Themand different strategic initiatives. HSMs may also join you with potential off-platform alternatives similar to talking engagements, thrilling initiatives run by native model ambassadors, mentorship or instructional prospects, or alternatives to have interaction with HackerOne in new and inventive methods.

Extra Hacking Alternatives: HSMs will be capable of give you extra prescriptive program invites suited to your talent set and desired standards. HSMs could have the within scoop on up-and-coming non-public packages, public launches, challenges, and extra. For these of you with an HSM, you should definitely join with them in your pursuits, expertise, and proficiencies inside to assist us align with alternatives.

Continuously Requested Questions

We anticipate you’ll have a couple of questions on this new function. So, we’ve made a listing to light up extra about who’s impacted, the way you’ll know you certified, and work together on first contact!

Q. How does a hacker develop into eligible to work with a Hacker Success Supervisor (HSM)?

a. The HSM operate will probably be a rising and integral a part of HackerOne. Presently, now we have an HSM out there for the highest 300 hackers in bounties from 2020 – current.  We will probably be working to onboard extra HSMs within the coming months to scale this crew to proceed to develop and broaden to extra hacker cohorts.

Q. Are all the highest eligible hackers conscious that they’ve an HSM?

a. The 2 present Senior Hacker Success Managers are reaching out to their portfolio of hackers in segments of 30. As a result of newness of this program, they’re taking an iterative method to make sure capability is acceptable for every HSM. The HSMs are at present on their third phase of hackers. Our purpose is to achieve all 300 hackers within the portfolio by January 2023.

Q. For those who’re eligible for an HSM, do you must decide into this system, or how will the HSMs know I am fascinated about taking part?

a. The assigned HSM will attain out to every hacker inside their portfolio by way of e mail or different social media platforms the place acceptable. This primary contact will permit you to decide into a gathering or decline program attendance.

Having an HSM will solely profit your objectives in the long term, however there’s completely no obligation if you happen to should not have the time to help a dialog presently. For those who decline an HSM, we’ll take away you from our cohort however be at liberty to achieve again out if you happen to ever change your thoughts! We’ll attempt to get you again into this system as quickly as potential.

Any extra questions you have got about Hacker Success Managers could be direct to us at Neighborhood@hackerone.com

If this function sounds fascinating to you, please be at liberty to use here.

Hacker Success Managers are step one ahead to offering individualized progress for these in our neighborhood. Our purpose is to broaden this program to incorporate extra hackers as time goes on.