Home Healthcare Cybersecurity How Prospect Medical hack delayed care, mixed up payments

How Prospect Medical hack delayed care, mixed up payments

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How Prospect Medical hack delayed care, mixed up payments

Patients at Manchester-based Eastern Connecticut Health Network have run into numerous patient care and billing issues since an August cyberattack on the health system’s parent company, the Journal Inquirer in Manchester reported Sept. 19.

People told the news outlet they had imaging canceled without notification, missed payments and lost medical records because of the hack. The health system’s parent organization, Culver City, Calif.-based Prospect Medical Holdings, fully restored its IT systems Sept. 12, 40 days after the Aug. 3 ransomware attack.

“Nobody’s reached out. Nobody’s said anything. There’s not really been any answers,” Manchester patient Molly Abrahams told the Journal Inquirer. “It’s just annoying to have to go through all of these extra steps for something that isn’t our responsibility.”

A spokesperson for the health system told the news outlet that the company in charge of its payment plans is “taking steps to adjust the payment schedules given the recent data security incident that disrupted our operations.”

Prospect Medical does not believe the cybersecurity incident will affect Yale New Haven (Conn.) Health’s planned $435 million acquisition of Eastern Connecticut Health Network, the spokesperson added.

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