With the rise of generative AI (synthetic intelligence), many companies wish to generate a greater understanding of how this particular expertise might match inside a enterprise context. Case research are at all times a good way to raised perceive how a expertise might match inside a sure trade or enterprise.
We know roughly 90% of CIOs have already built-in generative AI into their processes and 99% are planning to ramp up funding within the subsequent 3-6 months. As we speak, let’s discover one particular case examine for generative AI that’s already underway.
Lumen Technologies works within the telecommunications trade, offering metro connectivity and long-haul information transport to edge cloud, safety, and managed service capabilities. The corporate acknowledges the facility that comes together with generative AI and determined to do one thing about it.
Now, Lumen Applied sciences is deploying Microsoft 365 Copilot, with the target of empowering its 30,000 staff to supply higher buyer experiences and enhance productiveness. To start out, it’s beta testing Microsoft 365 Copilot as a part of the Early Entry Program, equipping its staff with LLM (massive language mannequin) AI options.
A fast primer on Microsoft 365 Copilot. The expertise combines LLMs (studying language fashions) with a lot of the information in Microsoft Graph—calendar, emails, chats, paperwork, conferences, and extra. From there, the Microsoft 365 app can flip phrases right into a productiveness instrument. Some options embrace assembly summaries in Microsoft Groups and enhancements throughout Outlook, PowerPoint, and different Microsoft 365 apps.
This has the potential to considerably enhance productiveness by automating tedious duties and offering highly effective instruments for information evaluation and decisionmaking throughout any firm.
For Lumen, customer support groups are utilizing the expertise to easily summarize tickets or entry step-by-step restore directions from manuals. Groups may also use Copilot so as to add to buyer communications by summarizing actions and subsequent steps.
Moreover, Lumen employees are shortly benefiting from Copilot to design displays and for leveraging enterprise proposals and statement-of-work creation. The hope is this can ship a constant message and expertise for brand new and present clients.
On this case examine that was launched, Lumen Applied sciences demonstrated how AI applied sciences is ready to present groups with the instrument to raised serve speedy clients and heighten productiveness.
On this case, I like that we’re including even larger intelligence and insights on high of expertise that corporations are already utilizing. This supplies the productiveness advantages in a manner that may be straightforward for workers to digest.
As with every expertise implementation, I at all times advocate contemplating folks, course of, and expertise. We have to prepare and mentor employees on greatest practices for any new expertise, and this consists of upskilling and reskilling employees. With 30,000 folks, there are numerous alternatives, however we additionally want to ensure they know what is predicted and the way to acquire essentially the most worth from rising options and innovation.
It will definitely be one expertise to keep watch over sooner or later. As beta testing continues and extra widespread adoption happens, industries and corporations around the globe stand to learn from the productiveness good points such applied sciences supply. Let’s transfer ahead in a manner that’s constructive and productive, as we proceed to see digital transformation form our world.
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Writer: Peggy Smedley
Date: 2023-09-18 09:02:23