Assembly the Mediation Group at H1-702

Howdy world, we’re the Mediation Group.

For many who don’t know what we do – we’re right here to assist the moral hacking group and clients with communication help in instances of report disputes, behavioral considerations, and extra. Our purpose is to make the platform an equitable and respectful place so that you can do what you do greatest – HACK!

How can we help the Hacking Group?

Hackers can request help from HackerOne when they don’t seem to be capable of attain a passable decision straight with a buyer/program. For instance, a report is closed as NA, however you could have concrete proof for why it’s a legitimate discovering….Contact us!

How can we help HackerOne clients?

Prospects may request mediation if instances of Code of Conduct abuse come up. In case you are not aware of our Code of Conduct you may test it out right here: https://www.hackerone.com/policies/code-of-conduct. This coverage outlines what behaviors are anticipated from our customers and what’s prohibited.

H1-702

In August, the Mediation Group (Shay, Saskia, and Ryan) made an look at our Stay Hacking occasion in Las Vegas. It was extraordinary assembly the hackers we help. The occasion supplied a chance for us to sit down down with some extremely gifted members of the hacking group to assemble suggestions about how we are able to make HackerOne Mediation a extra valued and efficient service. We additionally facilitated a number of stay mediation periods the place hackers approached us with their considerations about reviews. In flip, we organized for second opinions on the spot. Our crew goals to assist hackers earn recognition and guarantee honest compensation for his or her work!

Our humble crew desires to enhance. Some key takeaways from H1-702 that we’re engaged on:

• Typically chatting face-to-face can speed up decision occasions and reduce latency in communication. We’re working in direction of being a presence at future LHEs to facilitate this.
• There may be work to be finished relating to response occasions to mediation requests. Now we have since elevated our headcount and hope to proceed in 2023. We’re additionally wanting into methods to make backend mediation processes extra environment friendly with the assistance of the HackerOne Product Group.
• We have to unfold consciousness about how the Mediation Group works and supply higher transparency into its success charge and the place it is best. This month we will probably be rolling out an article concerning the Make It Proper fund and purpose to proceed releasing content material about enhancements made within the Mediation course of, together with perception into hacker success charges after requesting Mediation. Group Mediation can even current the Mediation course of and the way and when to request Mediation.

We’re prepared and wanting to proceed rolling out enhancements to make Mediation a extra worthwhile service for all platform customers. That mentioned, the Hacking Group is our most vital supply of reality for the place we are able to greatest focus our efforts and take advantage of impactful enhancements as we mature as a crew and scale. Be happy to succeed in out to help@hackerone.com you probably have any suggestions to offer concerning the Mediation expertise!

Hope to see you at an occasion sooner or later!